Chapel Hill Retreat

Reviews about Chapel Hill Retreat

• cate fell

  07.06.2018
  ★ ☆ ☆ ☆ ☆
  My experience was below par for numerous reasons. Literally too many reasons for this small forum to accommodate.
  Bad service, cold food, inexperienced staff, not enough staff for such a large event. And so much more.
• Ruben Müller

  23.02.2018
  ★ ☆ ☆ ☆ ☆
  Let me start off by saying that the venue itself is actually really beautiful and the caretakers are really nice. However the wedding planner and the owner are only after your money and don't actually care how your wedding goes. Here is the list of complaints we sent to them after our wedding day and they denied that any of them actually happened, but they certainly did.
  
  The only way that I would recommend this place is if it changed ownership/management.
  
  1. We were charged for additional guests that weren’t at the wedding. They weren’t in the final numbers, in the invites or in anything else. According to Chapel Hill’s “headcount” there were additional people, however I did not see anyone that wasn’t invited and can provide a seating chart as proof of numbers.
  
  2. Several tables did not get alternating main meals and got the vegetable filo parcel. This was disappointing as we were promised alternating meals.
  
  3. The field mushrooms were cut in half, rather than being a full mushroom like at the tasting, which looked much better.
  
  4. A number of the field mushroom entrees did not have any goats cheese on them (unlike at the tasting).
  
  5. The caretaker was very upset that she didn't know that it was a garden wedding when my wife arrived, which added unnecessary stress on the day. This could have easily been avoided by some communication.
  
  6. I believe that the extension went until 11pm (by which time staff had already started packing up) and not 11:30pm.
  
  7. The $75 taste testing included one desert that was purely tinned peaches with crushed nuts on top. This is completely out of proportion to what can realistically be expected for this amount of money.
  
  8. Kristy was going to charge us something like $400 for turning fairy lights that were already inside the venue. In fairness, she did mention this beforehand, but I said that I wanted them removed all together then, because I thought it would look stupid to have lights that weren't on. She told me it wouldn't be a problem and they would be removed. When we got there on the day, the lights were there and she wasn't going to turn them on without the payment. Luckily my now mother in law told her off and Kristy ended up turning them on and didn't charge us for it.

About chapelhillretreat.com.au

Chapel Hill Retreat
One of Sydney's most prestigious yet relaxed wedding venues. Allow us to assist you plan the wedding of your dreams with our all inclusive packages.
Blue Mountains, Chapel Hill Retreat, Hawkesbury, accommodation, all inclusive packages, bilpin, bride, catering, chapel, cheap, elopement, packages, pricing, retreat, romantic

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